Careers

Our Mission:
We strive to create a financially sound legal practice that provides effective, efficient legal services to the community. Parks and Meade values integrity, efficiency, effectiveness, and loyalty. We consider ourselves inclusive, loyal, organized, and accountable.

Description for the Ideal Candidate:
Think you have what it takes to be our next Administrative Assistant? We provide the training, and for the right person, this will be a highly rewarding position.

The role of the Administrative Assistant is fast-paced and demanding. The Administrative Assistant works directly with the Attorneys and the paralegals but reports to the Office Manager.

They provide thorough, accurate and timely support to the Attorneys as well as cultivate longlasting relationships with our clients, the courts, and other attorneys.

The ideal candidate for this position has a strong work ethic, demonstrable customer service background, exceptional problem-solving skills and is comfortable working in a detail-oriented and dynamic workplace.

Candidate must be able to work independently and as part of a team in this fast-paced environment, be able to work with minimal guidance, and often prioritize multiple concurrent tasks.

We are looking for an “A+” player with the organizational talent to help us to grow our business. The person we hire must bring energy, positivity, and a “can-do” attitude to work every day. Successful candidates will possess great organizational and analytical skills, effective problem solving skills, and a strong client service focus. When the attorneys need help, they are often experiencing a large workload and a pressing deadline. The Administrative Assistant must remain collected and organized while still being able to provide empathy, compassion and confidence to the clients, courts and outside attorneys.

The primary responsibility of this position will be to assist the Attorneys, however, the ideal candidate will be interested in multi-tasking and taking on additional responsibilities as our department grows. This position will handle important administrative duties related to reporting requirements, customer service, client conversion, and other sales reports.
The right candidate will have the opportunity to expand into other roles within our law firm.
Additionally, if you have law office experience (special bonus points if you worked in a family law or criminal defense firm) and are looking for that next step in your career, this position is perfect for you!

Position is full time and compensation is commensurate with experience.

Characteristics we look for in team members:
Willingness to learn and improve, and the desire to personally serve clients and provide exceptional service, is paramount. Ability to effectively communicate with potential clients on the phone is key to success. Being a good team member and colleague is equally important.
Excellent writing and computer skills are very helpful.
Work atmosphere

At Parks and Meade, we work as a team. This means we coordinate and strategize with each other, quality control each other’s work, practice together, and problem-solve together.
This team approach is vital to our ability to improve as team members, serve our clients, and maintain our quality of life as a firm. This approach also means we require our everyone to demonstrate good interpersonal skills and to be thoughtful and courteous.
We utilize: Microsoft 365, Clio (Manage and Grow), and Ring Central products to communicate as a team and help retain potential clients.

At Parks and Meade, we strive:

• To have a well-organized, well-managed, productive law firm that can make a profitable contribution to our clients and to the legal system;
• To provide a work product that is timely, accurate, and of value to our clients;
• To be fair, honest, and ethical in all dealings with our clients, employees, court personnel, opposing counsel, and vendors;
• To be always in pursuit of new procedures and products designed to benefit the firm, our employees, and our clients;
• To do everything in our power to make this firm a good place in which to work and an asset to both our social and legal communities.

A few benefits you’re sure to enjoy:

• Health and dental insurance—we cover 50% of the premiums (for full time team members) for you and your family.
• Paid Time Off (PTO) for pure fun and recharging.
• Life Insurance — we cover 100% of the premium.

DUTIES:

• Operations to Open, record, notify and file any incoming correspondence (mail, phone, email, etc.),
• Primarily handle incoming phone calls,
• Coordinate and record any outgoing correspondence as necessary (mail, phone, email, etc),
• Maintain accurate files and electronic data bases on cases, both open and closed,
• Maintain and order office supplies with the specified budget,
• Interact with other tenants in the building and direct their needs to the Property Manager,
• Open the building each morning,
• Notify the property management or the Office Manager of any necessary repairs,
• Maintain law firm general SOPs,
• Maintain security and confidentiality of client information pursuant to Ohio guidelines,

Duties as assigned:

• Case Management
• Open Cases and maintain the corresponding SOP,
• Close Cases and maintain the corresponding SOP,
• Closed filed storage and retrieval,
• Manage Contact information,
• Communicate with clients and gather relevant information,
• Identify client needs, clarify information, research every issue and provide solutions and/or alternatives,
• Contact Courts and other attorneys as necessary,
• Attend weekly Matters Meetings with each attorney, providing clerical support for these meetings such as tasking, calendaring, and noting files,
• Calendaring
• Maintain and manage firm calendar.

The Administrative Assistant is also expected to:

• Maintain a calm and friendly phone demeanor with all clients, staff and attorneys,
• Stay in communication with all clients and assisting them with gathering and submitting their documentation, answering questions as needed,
• Respond to client/staff emails accordingly,
• Set tasks and appointments in calendar,
• Follow up with clients that have not sent in their paperwork,
• Report to the Office Manager,
• Identify client needs, clarify information, research every issue and provide solutions and/or alternatives,
• Build sustainable relationships and engage clients by going the extra mile,
• Keep comprehensive records of all conversations in our call center database,
• Accept tasks from all members of the firm,
• Perform other possible duties as assigned.

REQUIREMENTS – What we are looking for in a candidate:

• Associate’s or bachelor’s degree preferred.
• At least 1-year sales experience or legal case intake experience
• Computer literate and experience with general office applications such as Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), RingCentral, Clio, MailChimp, QuickBooks and others.
• Ability to exercise effective judgment, handle confidential information, demonstrate initiative, problem-solving and a customer-focused orientation.

Culture:

• We practice authenticity and bring positivity,
• We are inclusive and sensitive to others’ needs. We are constantly learning how to address the needs of those in the minority,
• We go the extra mile,
• We practice honesty and integrity,
• We put family first.

We are looking for someone who shows:

• Demonstrable and verifiable sales ability,
• Punctuality and attention to detail,
• Ability to work under pressure,
• Ability to work well in team environments,
• Strong work ethic,
• Great people skills as the position requires a great deal of client contact,
• Ability to prioritize work,
• Exceptional communication and written skills,
• Strong organizational and follow-up skills,
• Empathy and compassion to put callers at ease,
• Confidence on the phone,
• Treats the last call on Friday with the same care and compassion as Monday morning,
• Ability to build rapport with potential new clients,
• Control over the pace and direction of the call,
• Enthusiasm about helping others,
• Desire to learn about different case types,
• Ability to meet personal/team qualitative and quantitative goals and objectives,
• Inbound sales experience is a plus,
• Divorce & Family Law exposure a plus,
• Criminal Defense exposure a plus,
• Ability to interact with all levels within the Firm,
• Positive and professional first impression on behalf of the firm.

If this sounds like a good fit for you, please send us your current resume along with a letter stating why you feel you would be a good fit for this position. Please include 3 references.
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